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The data proves it: 84% of customers said that their expectations were not exceeded in their last customer service interaction. But how can a busy agent manage to wow every customer when so many resolutions are more or less the same? I want to thank you for taking the time to speak with me today. Error Banner.fade_out.modal_overlay.modal_overlay .modal_wrapper.modal_overlay [email protected](max-width:630px)@media(max-width:630px).modal_overlay .modal_fixed_close.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:hover:before. Selector .selector_input_interaction .selector_input. Selector .selector_input_interaction .selector_spinner. The solution isn’t to break the mold with new resolution methods. It’s a powerful little hack that can actually get you in an empathetic mindset.

Rather, you can make a customer feel special by using one simple method: speak to your customers with empathy. Recommended for you: 5 Quick and Easy Empathy Training Activities for Busy Teams UCLA neurologist and neuroscientist Marco Iacoboni suggests in his book, If he’s correct, then all you need to do is consciously remind yourself with the following examples of empathy statements that you do know what the customer is going through.

Use the following empathy phrases and words to make a customer feel like a valued individual, rather than just another number in your queue. Every customer service agent is also a customer, after all. If I were in your position, I would feel the same way.

In We’re not suggesting you say something that isn’t true—complimenting someone for being patient when they have been nothing but pushy can come off as condescending or mocking.

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Call center agents have many problems to solve throughout the day, making it a challenge to go above and beyond with each interaction. By suggesting instead of telling, you can cultivate a positive and empathetic tone and show customers that their comfort is your priority.

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