As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.
You are unable to see his information in your address book.
All versions: check Download changes since last Send/Receive box.
When connected to an Exchange server, Outlook will automatically synchronize the address book once every 24 hours.
So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.
Support for Outlook 2000 was dropped with Exchange 2007, Exchange 2010 only supports Outlook 2003 (post SP2). In the diagram below you can see this server is performing public folder AND web based distribution, this is probably because you ticked this box when you installed the product.
In addition to this there a a few methods by which your Outlook clients get the offline address book.*Note: Unless you are NOT in cached mode.
Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.But now you want to change its update frequency, any ideas? In the opening Send/Receive Groups dialog box, please click the New button. In the popping out Send/Receive Group Name dialog box, name the new group, and click the OK button. See screenshot: Note: It’s optional to check the Schedule an automatic send/receive every x minutes option in the When Outlook is Offline section, and specify the update interval among the option.This article will introduce the solution to deal with this issue. 24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.Outlook 2011 for Mac does not use Exchange Cached mode and directly connects to the Global Address Book.